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FAQ

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VSS error VSS_E_UNEXPECTED_PROVIDER_ERROR (0x8004230F) when creating an image

Active@ Disk Image relies on VSS service when creating an image. If it fails with error VSS_E_UNEXPECTED_PROVIDER_ERROR (0x8004230F) the reason could be a third-party VSS Provider component installed on the system.

To verify if there is a third party VSS provider installed run a command prompt with Administrator privileges and type VSSADMIN LIST PROVIDERS. There must be only default Microsoft provider as shown on screenshot:

VSS provider

If this is a case, this third party VSS provider can be a source of VSS error and has to be removed.

How to remove a third-party VSS provider

 

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