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FAQ

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VSS error: Error calling a routine on a Shadow Copy Provider happens when creating an image

Active@ Disk Image relies on VSS service when creating an image. It may fail with error "Error calling a routine on a Shadow Copy Provider".

To identify this issue examine Windows Event Log using Event Viewer. The error is identified by Event ID 12293 and an error message "Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider XXX. Routine details XXX [hr = XXX]. XXX

For more information refer to Microsoft Knowledge Base at

http://technet.microsoft.com/en-us/library/cc734302(v=ws.10).aspx

 

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